Privacy & Legal Policy

Our Privacy Policy

We will process your data in compliance with GDPR. The purpose of the privacy policy is to inform you as a user of  about what information we collect when you visit the site, how we use the information, whether the information is disclosed and the ways in which we protect users' privacy.

We want you to feel secure when using the website. We are committed to respecting your privacy. Below we give an overview of how we do that.

1.1 How we use your information?

We analyse information to see what is most effective about our website in order to help us identify way to improve and make it more effective. We may also use information for other purposes, which we would describe to you at the point when we collect the information.

1.2 What information do we collect when you use

We collect information indirectly or directly. When you use Healthier Together (, we use technology (Google analytics) to collect information indirectly. - such as your internet address. This is commonplace across all internet services to enable investigation of issues such as malicious use. This information is then kept in internet access logs.

We collect information directly from you in a number of ways. One way is by using cookies. Cookies are small files of information that save and retrieve information about your visit to the site, such as how you entered the site, how you navigated the site and what information was of interest to you. This information is collected for a number of reasons, for example, to help develop the website.

The cookies we use identify you merely as a number. If you are uncomfortable about the use of cookies, you can disable them by changing the settings in the preferences or options menu in your internet browser. However, disabling cookies may affect our ability to provide certain aspects of the site to you; if certain cookies are disabled you may not be able to access the site at all.

1.3 Will we disclose your information to, or share it with, other organisations/services?

We do not share data with other organisations unless the law permits us to do so. We do not sell individuals' information. We will share it only with our authorised Data Processors, who must act at all times on our instructions as the Data Controller under the Data Protection Act 1998. Before you submit any information, we will make sure you are aware of why we are asking for specific information and it is up to you whether you provide it.

1.4 Your data is kept under secure conditions

The website developers and ourselves take appropriate steps to maintain the security of your data on our site. The open nature of the internet means that data may flow over networks without security measures and may be accessed and used by people other than those for whom the data is intended. Our intention is that this should not happen and we take measures to ensure that it does not.

2. Cookies Information and Policy

Cookies - small information files placed on your device - are used to improve services for you by, for example:

  • enabling the service to recognise your device so you do not need to give the same information repeatedly
  • recognising when you have already given a username and password so that you do not to do so for every subsequent webpage you visit
  • improving services we provide by providing you with a personalised journey, where applicable
  • measuring how many people are using the pages on our site, so we can make them easier and faster to use
  • analysing dat, anonymously, to help us understand how people interact with government services

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your computer, mobile phone or whatever device you are using to access the internet. This information is held in cookies. You can learn more about cookies from the GOV.UK guidance on cookies.

For more information about how to remove cookies from your device, or how to block individual cookies from being received, please see the instructions and guidance at

Please note: we use Google analytics to collect data on our website in order to improve the service. To find out more about Google analytics and the cookies it collects, please read Google's privacy policy.

3. SMS Share Function

The SMS Share Function on the Healthier Together website is provided by Text Local. Healthier Together is provided with a client account that provides the telephone number, delivery status and content of the messages sent in the form of delivery reports. These delivery reports are kept in the account for 12 months before being automatically removed. The data is stored securely at Rackspace in London, UK.

Please note: we (Healthier Together) do not collect any personal information from the use of this function. The SMS Share Function should only be used by healthcare professionals to electronically provide parents and young people with information after a face-to-face or telephone consultation. We cannot accept responsibility or liability for anyone who uses this function for anything other than its intended use.

4. Legal Disclaimer

We have taken every care in the preparation of the content of this website, which is designed and provided for parents and health care professionals working in the UK. Every situation is unique and advice may change over time. You must therefore exercise your own judgement at all times.

Healthier Together does not warrant or guarantee the accuracy or completeness of the information provided on this site. Healthier Together also acknowledges the use of content taken from other sites and claims no credit for the creation of it.

If you have any doubts as to whether advice/content is currently accurate and applicable to your situation you should consult us via the 'Feedback' tab or e-mail

We can accept no responsibility or liability, which may arise from the use of any of the information on this site. Under no circumstances will Healthier Together ( be liable for any loss or direct, indirect, incidental, special or consequential damages caused by the reliance of information on this site.

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